ITOM Implementation and tips to get started with ServiceNow ITOM
Getting started with ITOM Implementation can appear to be a pleasing prospect at the beginning. Companies that utilise these best practices are more likely to succeed. Start with Visibility : It may seem obvious, but discovery is the best tool for populating your CMDB with CI details. A lot of other tools can be now incorporated into their services to populate CI data. But companies that only use these tools. While excluding discovery is positioned themselves badly for future success. Why does an organisation need to utilise discovery? Additional ITOM Functionality depends on it: both Service Mapping and Event Management are part of the discovery module without it, the IT roadmap will have to exclude these items. It's powerful right out of the box: there are nearly 500+ pre-build partners in service now. That can explore windows, HPUX, AIX, Unix/Linux, IBM, cloud, firewalls, load balancers, IoT, databases, containers, Routers, storage devices, virtualized resources and much more. I...