Qbrainx - Digital Transformation | Technology Solutions

Build a single source of truth: ServiceNow Performance Analytics gives you a one-stop dashboard, so you spend more energy analyzing charts instead of producing them. with the help of these dashboards, your team will consistently have the most recent information accessible to engage in fact-based discussions with customers. these dashboards adequately set up a single source of truth. We have seen it in action: Redbrick Health Corporation battled with a lack of visibility into client data. after implementing ServiceNow CSM with INRY, Redbrick reduced the customer data error rate from half to 10% in the first month. therefore setting up a single source of truth. allowing performance analytics enabled by the platform Redbrick administration team had a chance to monitor and further improve SLAs and track the situation of existing customer contacts for quicker resolution. dashboards with basic perspectives assisted Redbrick to reduce the number of lost clients. Take Strategic Decision: As ...

ServiceNow Performance Analytics: ServiceNow Performance Analytics improves business by allowing companies to create, track and analyze progress towards targets. it also gives more individuals with better data in a quick time and allows them to concentrate on what is essential. Components and Concepts that are included in ServiceNow Performance Analytics: Indicators: they are measurements of business service that help you to monitor your organizational behavior at proper intervals. collection of indicator scores are gathered as an outcome of these performance measurements throughout time. these scores are used by businesses to access existing conditions and projected future developments. indicator scores can be taken from other indicators entered manually or created automatically with the help of a collection of data from the indicator source. it can be visible and analyzed in the analytics hub or displayed on the dashboards through widgets. Elements and Breakdowns:  Breakdown el...