ITOM Functions

 What is ITOM?

IT Operations Management (ITOM) means managing all technology components and application requirements within an association. ITOM incorporates the provisioning of IT infrastructure, capacity management, cost-control activities, performance and security management, and availability management for all IT infrastructure and assets.

For the affiliations that follow the ITIL Framework of appropriate practices for IT Service Management. the course of ITOM is clarified in the IT Operations Control book of ITIL 2011. the primary target of ITOM under the structure is to screen and control IT Services and frameworks and to execute the standard undertakings fundamental for help the activities of utilizations, equipment parts, and administrations.

ITOM Functions:

A reputed Organization expands its infrastructure and application deployments, IT Operations Manager should take entire responsibility for the growing catalog of services. A major responsibility of IT Ops is to make sure all the applications are stable and available for use by businesses. it is not that easy in order to achieve this ITOM professional perform management tasks in three major key service areas.

Network Infrastructure Management:

In order to provide internal and external communications for the business. Network Infrastructure includes all the necessary equipment. setting up remote access networks, managing the internal telephone system, regulating communication with external servers via firewalls, and maintaining network security. these are some of the examples of tasks that come under this category.

Computer Operations Helpdesk:

ITOM incorporates the administration of help work area administrations, like occurrence reaction, occasion reaction, and solicitation satisfaction. it is the obligation of the IT Operations Manager to plan and oversee information back-ups convey data about episodes and organization blackouts to clients, control the creation and arrangement of client profiles and framework access. also, executing a calamity recuperation plan for the IT association.

Server and Device management:

As well as overseeing network foundation inside the IT Association, the IT Operations group additionally deals with the organization endpoints like servers and gadgets. IT Ops group assumes a vital part in the everyday administration of the servers that have the vital application for the business, including keeping up with, fixing, and overhauling servers. one of the fundamental obligations of the IT Ops Manager is to for provisioning IT resources (work areas, PCs, tablets, cell phones, and so on) to clients. also, ensure that applications approach the extra room. they need to work appropriately.