ITOM Implementation and tips to get started with ServiceNow ITOM

Getting started with ITOM Implementation can appear to be a pleasing prospect at the beginning. Companies that utilise these best practices are more likely to succeed.

Start with Visibility:

It may seem obvious, but discovery is the best tool for populating your CMDB with CI details. A lot of other tools can be now incorporated into their services to populate CI data. But companies that only use these tools. While excluding discovery is positioned themselves badly for future success.

Why does an organisation need to utilise discovery?

Additional ITOM Functionality depends on it: both Service Mapping and Event Management are part of the discovery module without it, the IT roadmap will have to exclude these items.

It's powerful right out of the box: there are nearly 500+ pre-build partners in service now. That can explore windows, HPUX, AIX, Unix/Linux, IBM, cloud, firewalls, load balancers, IoT, databases, containers, Routers, storage devices, virtualized resources and much more.

It's lightweight- the main advantage of discovery is it doesn't require any agent for installing software. It is agentless, it doesn't require the association to install software on each device. Instead of the MID server uses a series of patterns, probes and sensors to find out selected devices and gather important details. For ServiceNow Discovery related consultation visit QBrainX. 

Engage with Stakeholders:

No matter how big an organisation, discovery implementation requires team effort, stakeholders, from the network, security, application, infrastructure, and service desk teams all combine together to play a role.

Building and Enabling Provide cross-functional teams to assess and address business priorities. data centre architecture, security considerations, network configuration and more to work along with your servicenow team. There are two key benefits these approach can give.

These representatives have a stake are more likely to succeed because they are interested in the successful application of the present invention.

Implementation activities such as creating service accounts, changing firewalls, etc. always need your help.

Narrow the initial focus: 

Too often, Discovery projects fail because teams are simply overwhelmed by a long-awaited data breach. Don't try to boil the sea! Discussing too quickly leads to project failure ultimately an untested and confusing CMDB.

Initially, we focused only on the data that was most important to the company and business services associated with the CIA.

Limit discovery schedules to a smaller range of IP addresses to increase confidence in what to discover,

validate expected inputs, and include the most important fields for future reporting and automation.

Although in this initial approach is limited

 But it actually improves confidence in the discovery product and increases discovery administrator's competence in troubleshooting common issues.

Activate the store plugins :

ServiceNow is often checking out, developing and improving Discovery for new and existing CI kinds. Two plugins are available on servicenow shop which permits an example to enhance upon its CMDB and discovery abilities, while not having to look ahead to the next main upgrade.

Work with an experienced Implementation partner:

Whether your company is an entry level and begin to consider servicenow as a longtime customer who is looking Improve processes and/or learn new skills. We have seasoned experts ready to help you develop customer-changing enterprise service management skills by combining ServiceNow skills with consulting experience and deep engineering expertise.

READY TO GET STARTED? Consult with our Experts about your unique requirements