Qbrainx - Digital Transformation | Technology Solutions

Hello, this is Mithun Prakash with QBrainX, and today I'd like to talk to you about what ITSM is so what is ITSM the definition of ITSM? according to Wikipedia is IT Service Management refers to the entirety of activities directed by policies organized and structured and processes and supporting procedures that are performed by an organization to design plan deliver operate and control information technology services offered to customers. There are a lot of benefits to ITSM and I have some listed here some of them starting at the top enable collaboration across various teams and departments to establish well-defined IT processes that are repeatable and manageable empower teams to share knowledge and continuously improve efficiency of IT Help Desk. Teams enable customer centricity with self-service functionality respond more quickly to major incidents and prevent them from reoccurring decrease overall cost for IT operations well-defined roles and responsibilities and clear expectat...

Implementing IT Service Management is like going on a journey. before you embark on your journey, you will need to define your endpoint or desired state. this means defining the vision and mission, goals, and objectives for the project. there are a lot of references for you like ITIL Books, ISO20000 standards, and other frameworks. however, in order to start your journey plan, you need to know your starting point. hence the need for an ITSM assessment. the determination for where we are now through an ITSM assessment creates a known starting point for the planning and implementation team. the outcome will regularly call attention to holes and central questions and main concern regions. which should be tended to most importantly to improve IT Service adequacy and business esteem. it additionally gives you a superior comprehension of your association's limitations, abilities, and assets. it will assist with distinguishing who should be included and who are the partners. along these l...

Since its inception IT Service Management or ITSM. has changed the way IT businesses are conducted around the world. with a set of managerial steps that aid in the planning, design, and operations, control of IT Services delivered to customers, ITSM has streamlined IT businesses. this well-oiled machinery focuses on customer needs and IT Service delivery. Check Out for ITSM Services . DevOps is an approach that has primarily evolved due to the problem of continuous integration that IT organizations face. development usually takes place in cycles, and operation teams usually face the challenge of integrating all these updates into the configuration. DevOps engages these two departments and eases this process of integration through a continual feedback system. actually, both ITSM and DevOps are originally a perfect match as they both focus on delivering value to the customers. Here are few reasons why we think both ITSM and DevOps are great together. ITSM and DevOps both set their goals ...