Why it is essential to use ServiceNow Performance Analytics

Build a single source of truth:

ServiceNow Performance Analytics gives you a one-stop dashboard, so you spend more energy analyzing charts instead of producing them. with the help of these dashboards, your team will consistently have the most recent information accessible to engage in fact-based discussions with customers. these dashboards adequately set up a single source of truth.

We have seen it in action:

Redbrick Health Corporation battled with a lack of visibility into client data. after implementing ServiceNow CSM with INRY, Redbrick reduced the customer data error rate from half to 10% in the first month. therefore setting up a single source of truth. allowing performance analytics enabled by the platform Redbrick administration team had a chance to monitor and further improve SLAs and track the situation of existing customer contacts for quicker resolution. dashboards with basic perspectives assisted Redbrick to reduce the number of lost clients.

Take Strategic Decision:

As you calculate and analyze the performance of your processes, you can find out new trends through a connection of your essential metric and subsequent metrics you can realize the impact of your actions. for instance there could be a relationship between incident and change management. and visualization with analytics and dashboards would make it simple for you to see it. with new data like this. you can make well-made discussions and focus on the correct priorities and SLAs you can guarantee that you are measuring yourself on the correct scale. so you know where exactly there is a problem.

Start where you are:

By carrying out ServiceNow solutions. we have understood that performance analytics can completely change the game with its quick and ideal opportunity to-esteem. it empowers organizations to improve their services and make them widely available and economical.

with this ServiceNow Performance Analytics maturity model. you can now find how far you have come on your way to performance analytics and how far still you need to travel.

no matter where you stand. there is always a definite path to improve your services with better visibility.


Comments

  1. bhanu27 September 2022 at 07:08

    It is very useful for me to learn and understand easily. Thanks for sharing your valuable information
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