Qbrainx - Digital Transformation | Technology Solutions

QBrainX can increase employee satisfaction by making it simple for representatives to remain associated with the ServiceNow HR Service Delivery stage. Smooth out, make due, and track the administrations of your HR department so that it is employee-focused with smart simple to utilize work processes. Let our experts assist your HR team in boosting the productivity of the new hybrid workforce through simple to-utilize self-assistance work processes and positive worker encounters. Agent Workspace for ServiceNow HRSD: ServiceNow HRSD further develops HR agent productivity and gives fundamental representative administrations toward the back with working on processes that influence prescient knowledge to upgrade HR specialist proficiency. ServiceNow HR Service Delivery permits specialists to give a predictable degree of administration and experience to representatives. Experiences are then caught from this movement that goes about as future benchmarks for development.

GRC stands for Governance, Risk, and Compliance. but the term means much more than that. first OCEG states that the term GRC was first referred to in the early year of 2003 itself. but that was mentioned in a peer-reviewed paper by their co-founder in 2007. The OCEG thoughts on GRC as a well-connected and integrated collection of all the capabilities needed to support the performance at every level of an association. these capabilities include: The Activities are done by internal audit, compliance, risk, legal, finance, IT, HR The work done by the lines of business, the leader suite, and the actual board The re-appropriated work done by different gatherings and did by outside partners Principled Performance indicates a point of view and approach to the business that assists organizations with dependably accomplishing destinations while tending to vulnerability and acting with honesty. Governance: It means by which an organization/association is directed and controlled. in GRC governan

Better Customer Service Flow:  It gives agents an optimal experience and conveys relevant information to assist in problem-solving such as the speed the goal time, and increase the first contact resolution by automated routing issues to the appropriate specialist Case Management:  It manages cases easily. and it also helps in managing interactions and SLAs which is utilized to outsource service without losing control. Re-appropriating helps in conveying client assistance one next to the other with outsiders from an independent stage. Agent Workspace: By using this efficiency is increased, resolve the issues quicker with the assistance of automated suggestions by machine learning proactive warning of significant episodes dependent on issues, and live reports in regards to the understanding and correspondence. The significant benefits of utilizing specialist work areas are progressed work tasks, selected interface, computerized connection login, specialist help, and adaptable design. Adv

Build a single source of truth: ServiceNow Performance Analytics gives you a one-stop dashboard, so you spend more energy analyzing charts instead of producing them. with the help of these dashboards, your team will consistently have the most recent information accessible to engage in fact-based discussions with customers. these dashboards adequately set up a single source of truth. We have seen it in action: Redbrick Health Corporation battled with a lack of visibility into client data. after implementing ServiceNow CSM with INRY, Redbrick reduced the customer data error rate from half to 10% in the first month. therefore setting up a single source of truth. allowing performance analytics enabled by the platform Redbrick administration team had a chance to monitor and further improve SLAs and track the situation of existing customer contacts for quicker resolution. dashboards with basic perspectives assisted Redbrick to reduce the number of lost clients. Take Strategic Decision: As