ITSM Frameworks

The most widely used ITSM Framework is called ITIL. but there are a lot of ITSM frameworks available. Businesses can utilize them. some of these frameworks are focused on particular industries or business requirements. such as healthcare, telecommunication, and government. let's say if your organization's business has technology needs that are more unique to your industry. then you might do research and find out the framework that addresses your specific challenges.

Some leading frameworks are:

  • IT Infrastructure Library 4 (ITIL 4): this framework is most widely used for delivering IT services.
  • Business Process Framework (eTOM): this framework designed for telecommunication service providers
  • COBIT (Control Objectives for Information and Related Technologies): it is an IT Governance Framework
  • FitSM: It is typically aligned with ISO/IEC 2000. it is generally used for a streamlined service management framework.
  • ISO/IEC 2000: It is considered an international standard for IT Service management delivery
  • Six Sigma: It is developed by Motorola generally focus on using data analysis to reduce service flows and products
  • MOF (Microsoft Operations Framework): it is a complication of 23 documents. that guide business throughout an IT Service. including creation, implementation, and cost-effective management with an priority on Microsoft technologies.
  • TOGAF (The Open Group Architecture Framework): it is created and managed by OG as a way to provide businesses with structure when implementing technology, along with a focus on software.

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