Qbrainx - Digital Transformation | Technology Solutions

Join us on this customer service management's customer service management and field service management blog I'd like to start with looking at some of the critical outcomes that our customers have been looking at or hoping to accomplish with ServiceNow as we find ourselves in unprecedented and uncertain times with this pandemic here. what I'd like to start with is explain what our customers have expected and what they realized as a positive outcome from past service now projects in generally speaking when customer service management field service management is considered for implementation or by the customer it's in the context of providing a better quality of service providing better feel support solve current resource constraints that everyone has with you know the pandemic making feel in customer service were very difficult with call centers assets resources being limited and scarce they're also looking at improving in optimizing processes we're shipping wareh...

The experts at QBrainX Can make ITOM your superpower gain complete visibility of your environment obtain insight mitigate risk and quickly identify the root cause of issues with ServiceNow's IT Operations Management with ServiceNow ITOM you'll experience rapid response and resolution users can quickly remediate issues and pinpoint root causes of those issues with a self-aware CMDB you'll also be able to optimize event management by being able to correlate event change and incident information users will get a holistic view of service health then you can better manage your service health ai ops allows you to track and maintain service performance your team will move from a reactive problem solving to a preventative approach using operational intelligence and machine learning, in addition, ITOM will enhance the visibility of your it resources you'll be able to discover and map services for your IT resources across on-premises data centers and cloud. ITOM helps an organiz...

In this blog, we're gonna discuss cybersecurity risk governance, and compliance, otherwise known as GRC. in this blog I'm going to explain few things about how to keep your business secure, reduce the risk within the business and make the information security program a bit more robust if you haven't already got one. The GRC topic can be massive and we're only gonna touch the sides of it. So if you wanna know a bit more about it, feel free to drop a comment below the blog. and let us know that you wanna know a bit more about it. And then we can actually make a couple more blogs about it and just expand upon the topic, whether or not it's governance, if it's a risk, if it's compliance, if it's cybersecurity, anything like that. Just drop a note in and we'll go from there. So let's get under there. Now, again, in GRC and cybersecurity within the business. If you didn't already know both topics pretty much go hand in hand together with each other...

Hi, there this is a digital transformation consultant today I'm going to share my experience what are the top skills needed for a digital transformation consultant often I get this question that what are the top skills that will help me to become a digital transformation consultant and that confuses a lot of people so if you are among one of them you are really excited to accelerate your career to become a digital transformation consultant this blog will help you to understand and learn. Who are the digital transformation consultant so predominantly they are the specialist who helps the business to revamp their digital strategy revamp their business model by embracing and adopting the Digital Technology and essentially when we translate into digital skills it's a mix of a skill set and of course technology is the frontier so artificial intelligence and one of the business domain and plus the strategy these are the three different skill sets that we need to create the right mix...

Okay hi everyone and welcome to this new blog so this blog is about Scala the up-and-coming programming language now while it's not very true that it's up-and-coming because it was actually developed in 2003 it has been gaining a lot of traction in recent years and many developers across different industries are keen to learn it and learn more about it so to get started what is Scala . so it's a general-purpose programming language so the same as Java and Python these are general-purpose languages it was invented by Mr. Martin Erskine and his research team at EPFL in Switzerland in 2003 so like I said developed in 2003 however, it has been gaining popularity in recent years and many say that the term Scala itself represents a scalable language or scaleable itself. So because it's a highly scalable language and we'll get into it in a minute now Scala is said to be a multi-paradigm language now what are programming paradigms so paradigms are essentially like a set of ...

Hello, this is Mithun Prakash with QBrainX, and today I'd like to talk to you about what ITSM is so what is ITSM the definition of ITSM? according to Wikipedia is IT Service Management refers to the entirety of activities directed by policies organized and structured and processes and supporting procedures that are performed by an organization to design plan deliver operate and control information technology services offered to customers. There are a lot of benefits to ITSM and I have some listed here some of them starting at the top enable collaboration across various teams and departments to establish well-defined IT processes that are repeatable and manageable empower teams to share knowledge and continuously improve efficiency of IT Help Desk. Teams enable customer centricity with self-service functionality respond more quickly to major incidents and prevent them from reoccurring decrease overall cost for IT operations well-defined roles and responsibilities and clear expectat...

Hello, there my name is Mithun. I'm a technology consultant and I work in the digital transformation space I focus predominantly on things such as agile transformations and introducing agile working and scrum methodologies to development teams and introducing new customer experiences to both the business agents and to your customers. However, I have a full technology pedigree and I've worked in every aspect of technology transformation within organizations this is just a quick talk on Digital Transformation .  I was asked recently what is it because it seems to be many things so I'll just take you through my experiences on what digital transformation actually is so ready or not digital transformation is reinventing business as we know it, okay it's not really new it has been around for 40 years, in fact, starting with digitizing information from paper records and moving to consolidate i.t and information systems. The classic ERP and CRM project and it's now about cu...