Qbrainx - Digital Transformation | Technology Solutions

Join us on this customer service management's customer service management and field service management blog I'd like to start with looking at some of the critical outcomes that our customers have been looking at or hoping to accomplish with ServiceNow as we find ourselves in unprecedented and uncertain times with this pandemic here. what I'd like to start with is explain what our customers have expected and what they realized as a positive outcome from past service now projects in generally speaking when customer service management field service management is considered for implementation or by the customer it's in the context of providing a better quality of service providing better feel support solve current resource constraints that everyone has with you know the pandemic making feel in customer service were very difficult with call centers assets resources being limited and scarce they're also looking at improving in optimizing processes we're shipping wareh

The experts at QBrainX Can make ITOM your superpower gain complete visibility of your environment obtain insight mitigate risk and quickly identify the root cause of issues with ServiceNow's IT Operations Management with ServiceNow ITOM you'll experience rapid response and resolution users can quickly remediate issues and pinpoint root causes of those issues with a self-aware CMDB you'll also be able to optimize event management by being able to correlate event change and incident information users will get a holistic view of service health then you can better manage your service health ai ops allows you to track and maintain service performance your team will move from a reactive problem solving to a preventative approach using operational intelligence and machine learning, in addition, ITOM will enhance the visibility of your it resources you'll be able to discover and map services for your IT resources across on-premises data centers and cloud. ITOM helps an organiz